Trust and safety
This policy explains how refunds work for Exam Study Hacks digital subscriptions.
Exam Study Hacks is a digital learning subscription. Once a subscription starts, the account receives access to paid learning features for the paid billing period.
You can cancel future renewal at any time from the Stripe customer portal in account settings.
Monthly subscriptions are generally non-refundable once the billing period has started, unless required by law or there has been a clear billing error.
If you cancel, access normally continues until the end of the current paid month and no further monthly payment is taken.
Yearly subscriptions are generally non-refundable after the billing period has started, unless required by law or there has been a clear billing error.
If you cancel a yearly subscription, access normally continues until the end of the current paid year.
If there is a duplicate payment, accidental charge, or payment problem, contact us with the account email and Stripe receipt details so we can review it.
Where a refund is approved, it is returned through Stripe to the original payment method.